Our practice has offices at the following locations. Click on an office for phone numbers, office hours, and map.

532 Moe Road
Clifton Park, NY 12065

EMERGENCY CARE

Please take note that we participate in many different insurance plans and it is very difficult to know specific details for each plan. It would be very helpful to both you and our office staff if you review your policy to know what specialist and emergency care are covered by your insurance. Most insurance plans do not allow retroactive approval for these visits. If a situation arises that you feel is an emergency, go immediately to the emergency room at the nearest hospital. Please then call our office to let us know of the event and to fulfill the requirements of the insurance company for payment.

If the situation is not severe and arises while the office is closed, telephone our office and the answering service will forward your message to the doctor on-call. You will receive a response as quickly as possible. If no one gets back to you within 30 minutes please call again.

TELEPHONE CALLS

The doctors and staff are available for questions you may have concerning your health care problems. Our staff is trained to answer most questions. If your telephone call requires that the doctor speak with you, please leave a message and the doctor will return your call at the earliest opportunity.

LATE CANCEL/FAILURE TO KEEP APPOINTMENTS

We see all patients on an appointment basis, and ask that you call in advance so that we may reserve the time for you. When bringing in one child for an appointment and you then decide another child needs to be seen, we will do everything we can to accommodate that request, but we ask that you call us before your arrival to request that the other child be seen. We try to see all patients on time, and request that you extend the same courtesy to us.

If you are unable to keep a scheduled appointment, please notify us immediately. We request 24 hours notice so that this time may be given to another patient.

Failure to show for a scheduled appointment or failure to give a 24 hour notice shall result in a $50 fee. Please note that this fee is not covered by your insurance, and will be assessed to all patients, regardless of insurance carrier. This will also need to be paid before any Physical appointments will be made (this does not include sick visits). Regretfully, we have been forced to institute this fee due to the large number of “no shows” and late cancellations we have encountered.

REFERRALS FOR INSURANCE

Once your doctor has reviewed the referral and approved it to be medically necessary; please give us 2-3 business days to fill out needed paperwork. Please supply date of visit, doctor, address, phone #, and if the referral should be mailed or picked up. Please note, referrals will not be faxed unless it is an emergency referral. Most insurance companies do NOT allow retroactive approval for referrals. Please read your insurance information carefully so that you know the rules your insurance company has.